Privacy Policy

1. Information We Collect

We collect information to provide and improve our services. The types of information we collect include:

1.1 Personal Information

Personal information is data that can be used to identify you directly or indirectly. We may collect the following personal information when you voluntarily provide it to us:

• Full name
• Email address
• Phone number
• Postal address
• Company or organization name
• Job title or designation
• Billing and payment information (processed securely through third-party payment gateways)
• Any other information you voluntarily provide through contact forms, emails, or other communications

1.2 Usage Data

We automatically collect certain information when you visit, use, or navigate our Website. This usage data may include:

• IP address
• Browser type and version
• Operating system
• Device type and screen resolution
• Referring and exit URLs
• Pages viewed and links clicked
• Date, time, and duration of visits
• Geographic location (at a city or regional level)
• Language preferences

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity on our Website. Cookies are small data files stored on your device that help us improve your experience. For detailed information about our use of cookies, please refer to Section 6 of this policy and our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, maintain, and improve our IT services, including mobile app development, website development, backend and API development, cloud and DevOps solutions, and UI/UX design.
• Communication: To respond to your inquiries, send project updates, provide customer support, and communicate about our services.
• Business Operations: To process transactions, manage accounts, generate invoices, and maintain accurate business records.
• Marketing: To send promotional materials, newsletters, and information about new services or features, where you have opted in to receive such communications.
• Analytics: To analyze usage trends, monitor the effectiveness of our Website, and gather demographic information to improve our services and user experience.
• Security: To detect, prevent, and address technical issues, fraud, unauthorized access, and other harmful or illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
• Contractual Obligations: To fulfill our contractual obligations to clients and partners, including project delivery and service-level agreements.

3. Information Sharing and Disclosure

We value your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Website, conducting our business, or providing services to you. These providers include hosting services, payment processors, analytics platforms, email service providers, and customer relationship management tools. All service providers are contractually obligated to maintain the confidentiality and security of your data.

3.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Website of any change in ownership or uses of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests by public authorities, including to meet national security or law enforcement requirements, court orders, subpoenas, or other legal processes.

3.4 Protection of Rights

We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.

3.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms to restrict data access to authorized personnel only
• Secure development practices and code reviews
• Regular backups and disaster recovery procedures
• Employee training on data protection and information security best practices
• Physical security measures at our office premises

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to taking all reasonable steps to safeguard your data in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

5. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

5.1 Rights Under Indian Law

Under the Information Technology Act, 2000, the IT Rules, 2011, and the Digital Personal Data Protection Act, 2023, you have the right to:

• Access: Request access to the personal data we hold about you and obtain a summary of your personal data being processed.
• Correction: Request correction or amendment of inaccurate, incomplete, or misleading personal data.
• Erasure: Request the deletion of your personal data, subject to legal and contractual obligations requiring retention.
• Withdraw Consent: Withdraw your consent for the processing of your personal data at any time, where consent is the basis for processing.
• Grievance Redressal: Lodge a complaint with our Grievance Officer or the Data Protection Board of India.
• Nomination: Nominate another individual to exercise your rights in the event of your death or incapacity.

5.2 Rights Under the GDPR (for EU/EEA Residents)

If you are a resident of the European Union or European Economic Area, you have the following additional rights under the General Data Protection Regulation:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate personal data.
• Right to Erasure: You have the right to request deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You have the right to request restriction of processing of your personal data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to Object: You have the right to object to processing of your personal data, including processing for direct marketing purposes.
• Right Not to Be Subject to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects concerning you.

To exercise any of these rights, please contact us using the details provided in Section 10. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience and analyze how our Website is used.

6.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the Website to function properly. They enable core features such as page navigation, secure access, and form submissions. These cookies cannot be disabled.
• Analytics Cookies: These cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously. We use this data to improve our Website's performance and content.
• Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences, language settings, and login details.
• Marketing Cookies: These cookies are used to track visitors across websites to display ads that are relevant and engaging. They may be set by our advertising partners.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of our Website and limit your ability to use certain features. For more detailed information about cookies and how to manage them, please visit our Cookie Policy.

6.3 Third-Party Analytics

We may use third-party analytics services such as Google Analytics to help us understand how our Website is used. These services may collect information about your use of the Website, including your IP address, and may use cookies and similar technologies. The information generated is used to evaluate use of the Website and to compile statistical reports on website activity. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

7. Third-Party Links

Our Website may contain links to third-party websites, services, or applications that are not owned or controlled by Dribble Software Private Limited. These third-party sites have their own privacy policies, and we have no responsibility or liability for the content, privacy practices, or conduct of such websites.

We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information. Inclusion of a link on our Website does not imply endorsement of the linked site or its content. We are not responsible for the data collection or privacy practices of any third party.

8. Children's Privacy

Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect, solicit, or maintain personal information from children under 18 years of age. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take immediate steps to delete that information from our servers.

If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us at info@dribblesoft.com so that we can take appropriate action.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.

• Client Data: We retain client project data and related personal information for the duration of our business relationship and for a period of up to 7 years thereafter, as required by applicable tax and business laws.
• Communication Records: Correspondence and inquiry records are retained for up to 3 years from the date of the last communication.
• Usage Data: Anonymized usage and analytics data may be retained indefinitely for statistical and analytical purposes.
• Marketing Data: If you have opted in to receive marketing communications, we retain your contact information until you opt out or request deletion.

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify you via email or through a prominent notice on our Website prior to the change becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through any of the following channels:

• Company Name: Dribble Software Private Limited
• CIN: U72900RJ2016PTC049031
• Registered Address: 604, Plot No. 71-72, Siddhi Homes, Sumer Nagar Vistar, F Block, Patrakar Road, Mansarovar, Jaipur, Rajasthan, 302020
• Email: info@dribblesoft.com
• Phone: +91 742593 9934
• Website: www.dribblesoft.com

12. Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the contact details of the Grievance Officer are provided below. If you have any grievances or complaints regarding the processing of your personal information, you may contact our Grievance Officer:

• Name: Grievance Officer, Dribble Software Private Limited
• Address: 604, Plot No. 71-72, Siddhi Homes, Sumer Nagar Vistar, F Block, Patrakar Road, Mansarovar, Jaipur, Rajasthan, 302020
• Email: info@dribblesoft.com
• Phone: +91 742593 9934

The Grievance Officer shall acknowledge your complaint within 48 hours and resolve it within 30 days from the date of receipt of the complaint, in accordance with applicable Indian law.